Privacy Policy

At Nuturas, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or make a purchase from https://nuturas.com/ (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit our Site, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we gather information about the pages you view, the websites or search terms that directed you to our Site, and how you engage with the Site. This is referred to as “Device Information.”

We gather this Device Information using the following technologies:

  • Cookies: These are small data files placed on your device, which often contain a unique identifier. For more information on cookies and how to disable them, please visit: allaboutcookies.org.
  • Log files: These track activity on the Site, including IP addresses, browser types, Internet service providers, referring/exit pages, and time stamps.
  • Web beacons, tags, and pixels: These electronic files help us record how you navigate through the Site.

When you make or attempt to make a purchase, we also collect certain personal details such as your name, billing address, shipping address, payment information, email address, and phone number. We only store the last few digits of your credit card for identification purposes, and do not store your full payment details. We call this “Order Information.”

Both “Device Information” and “Order Information” are collectively referred to as “Personal Information” in this Privacy Policy.

HOW WE USE YOUR PERSONAL INFORMATION

We use the information we collect to:

  • Process your orders and ensure delivery.
  • Communicate with you.
  • Screen orders for potential risks or fraud.
  • Improve and optimise our Site, such as through analytics on customer browsing patterns and marketing effectiveness.

Your Device Information is also used to identify and manage potential risks (such as fraud detection) and to enhance our website’s performance.

SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with trusted third parties to help us fulfil our obligations, such as:

  • Shopify: Our online store is powered by Shopify. You can read more about their privacy policy here: Shopify Privacy Policy.
  • Google Analytics: We use Google Analytics to better understand how customers use our Site. For more details on how Google handles your data, visit: Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

We may also disclose your Personal Information to comply with legal requirements, respond to a lawful request, or to protect our rights.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to deliver personalised advertising and marketing messages that we believe will interest you. For more on how this works, visit the Network Advertising Initiative’s Guide.

EMAIL & SMS MARKETING

By making a purchase or subscribing to our mailing list, you consent to receive marketing emails or SMS messages. You can opt out of these at any time by clicking the unsubscribe link in our emails or by replying "STOP" to our SMS messages. We will never sell your contact information to third parties.

DO NOT TRACK

Please note that we do not modify our data collection practices if we receive a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, or delete your personal information. To exercise this right, please contact us using the contact details below.

Additionally, if you are based in the EEA, we process your data to fulfil any contracts we might have with you (e.g., if you place an order), or to pursue legitimate business interests. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We will retain your Order Information for our records unless you request its deletion.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect any changes in our practices or legal requirements. Please review it regularly to stay informed.

CONTACT US

If you have any questions about our privacy practices or wish to exercise your rights regarding your personal information, please contact us through the contact form on our website.